Can't log in to my account

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    Hannah Ferguson 
    Asked on June 19, 2019 at 05:18 AM

    Hi there,

    I have an account with you, with the above email address, (username hannahferg)

    I can't for the life of me remember my password, but when I click for reset instructions no email arrives. (have checked smam etc, and added jotform to contacts etc. but still no luck!)

    Any suggestions?


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    Answered on June 19, 2019 at 05:46 AM

    I did check your account and did not find any issue with that. I also checked our email logs and it seems password reset instructions were sent successfully. I am not sure why you have not received it.

    I have gone ahead and manually forwarded the password reset instructions email to your email address. Please check your email inbox and see if you have received it or now.

    We will wait for your response.