How to use JotForm App offline?

  • MAXICARE
    Asked on June 19, 2019 at 7:44 AM

    Hello,

    I would like to confirm how to use the offline mode in filling out the form.

    I just have 1 form in my account and i ticked the box on the settings showing green box then I tried turning my wifi or cellular to test if offline mode works unfortunately its not and giving me error.


    Is this still on beta test or or I need to enable something to activate this? I tried everything; updating the app, signing out, but still having this error.

    please give me full instructions if the problem is just me not the app.

    see image below (capture last night 06/18/2019)


    1560944447screenshot 155 Screenshot 10

    Jotform Thread 1862403 Screenshot
  • Richie JotForm Support
    Replied on June 19, 2019 at 8:14 AM

    Hi,

    You would need to enable offline forms in your JotForm App to be able to gather data offline.

    1)Go got your App Settings by clicking on the gear icon

    How to use JotForm App offline? Image 1 Screenshot 40

    2)In your App settings click in Offline Forms

    How to use JotForm App offline? Image 2 Screenshot 51

    3) Select the form that you want to use offline.

    How to use JotForm App offline? Image 3 Screenshot 62

    You may check this video for more information:


    Hope this information helps.

    If you need further assistance, let us know.

  • MAXICARE
    Replied on June 19, 2019 at 10:37 AM
    Hello Sir Richie,

    Thank you for you response.

    It did work now already. I tried the the method multiple times and then it suddenly worked!

    Also are you a filipino? I just noticed your SMART telco.
  • Richie JotForm Support
    Replied on June 19, 2019 at 11:39 AM

    Good to know the issue has been resolved.

    Yes, I'm a Filipino.

    If you need further assistance, let us know.