IP blocked

  • Gabriella Martinez
    Asked on June 19, 2019 at 9:25 AM

    Hello and good morning!

    We’re a car dealership and mechanic shop that’s trying to make a credit application through JotForm. 

    I’m assuming the IP was blocked due to us asking for personal information, such as a SSN. We’ve added the terms and conditions and signature widget, to the form, so that the customer can authorize us having that information. 

    We’re currently trying to put this form on our website, but we cannot do this without our IP being unblocked first. 


    Jotform Thread 1862523 Screenshot
    Page URL: https://form.jotform.com/91687336879175
  • ktyaguirre
    Replied on June 19, 2019 at 10:19 AM

    We have checked your form and it was asking for SSN# numbers without the widgets: http://www.jotform.us/form/91687336879175 We needed to delete the collection in order to be able to reactivate your account.

    Your forms are available, please add the widgets for compliance at your earliest convenience.

    Thank you

  • Nick Iovino
    Replied on June 19, 2019 at 10:59 AM

    Our ip addresss is blocked and one of our staff members is unable to access the jotform webpage. Our ip address is 38.100.141.226. Can you please whiteliste it.

    Thanks,

    Nick Iovino
    Senior Director, IT Network Operations
    Nick.Iovino@JewishFederations.org

    Jewish Federations of North America
    25 Broadway - Suite 1700
    New York, NY  10004-1010
    (212) 284-6716 Direct
    (212) 271-9171 Fax

    www.jewishfederations.org



  • Richie JotForm Support
    Replied on June 19, 2019 at 12:43 PM

    Hi Nick,

    I have moved your question to a new thread to assist you.

    Kindly follow this link https://www.jotform.com/answers/1862859

    Thank you.