Users are bypassing the required payment field on embedded form

  • JesseDavisRoundRock
    Asked on June 19, 2019 at 10:06 AM

    We are struggling with our form "Chalk Walk Registration Form" .... our website users are bypassing selecting the Registration Options we set up in the PayPal section of our form.  Can you help us with making this section required?

    Jotform Thread 1862600 Screenshot
    Page URL: https://www.roundrocktexas.gov/residents/arts-culture/chalk-walk/
  • BJoanna
    Replied on June 19, 2019 at 11:28 AM

    I saw that the "Chalk Walk Registration Form" is shared with your account. I inspected the standalone form and the payment field is required. The last product "Application Fee: Non-refundable' is also selected by default and cannot be deselected. I tested the form and I was redirected to the PayPal's checkout page. 

    1560957647paypal Screenshot 10

    As far as I can see the standalone form is working fine.

    If your embedded form is not working properly, please provide us the exact webpage where the form is embedded as I was not able to find it on the webpage you shared.