I am getting an Order ID missing message with Paypal Checkout form

  • Mariedyth
    Asked on June 19, 2019 at 12:57 PM

    Hi,

     

    I have successfully integrated my client's nonprofit PayPal account to the donation form, however, upon testing I am getting an error message "Order ID is missing". Is this on Jotform or PayPal side?

    1560963434ppMoB Screenshot 10

    Page URL: https://submit.jotform.us/submit/91688460959173/
  • VincentJay
    Replied on June 19, 2019 at 3:29 PM

    Please give me more time to investigate the issue. I will get back to you once I an answer. Thank you.

  • VincentJay
    Replied on June 19, 2019 at 3:45 PM

    I checked your form and it is not connected to PayPal. Here's a screenshot:

    1560973330cxz51 Screenshot 10

    Please follow the guide below on how to integrate PayPal Checkout to your form.

    https://www.jotform.com/help/542-How-to-Integrate-Form-to-PayPal-Checkout

    Let us know if you need further help. Thank you.

  • Mariedyth
    Replied on June 19, 2019 at 5:41 PM

    Thank you for your answer. How long is it supposed to take to connect? I have done this process several times since last night. 1560980451mob1 (2) Screenshot 101560980462mob2 Screenshot 21

  • Welvin Support Team Lead
    Replied on June 19, 2019 at 10:33 PM

    Once the account is authenticated, it should connect instantly. But I think you did not click the blue button that says go back to the store. You should click that to complete the authentication. Do not click the link below the button. Kindly try that again.

    Paypal Checkout guide: https://www.jotform.com/help/542-How-to-Integrate-Form-to-PayPal-Checkout. 

  • Mariedyth
    Replied on June 20, 2019 at 1:06 AM

    It's all good now. Thanks!