What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form disappeared?

    Asked by attivia on February 27, 2013 at 05:35 PM

    After my account was downgraded, and we had used the max number of secure submissions, my form disappeared off our website. I have now embeded the regular form (not secure), and it is still disappeared. How do I fix this so it appears again? This is URGENT. Thank you!

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    JotForm Support

    Answered by jonathan on February 27, 2013 at 10:23 PM


    I have reset your SSL submission to 8 for now to remove the overlimit status which is causing your form to be disabled and not shown on your website. If you check again now, the form is now available again.

    Try not to use the secure url of the form to avoid the SSL submissions. In case you require more than 10 allowed SSL submissions for each month, you may need to up your subscription the the paid plans which will allow you more submissions and types.