Do you offer discounted NPO pricing?

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    Angela Rhodehamel  
    Asked on June 19, 2019 at 03:53 PM

    Hi there, I work for the Tony Hawk Foundation - a NPO with a mission to foster lasting improvements in society with an emphasis on supporting youth in low-income communities through skateboarding programs and the creation of skateparks. We are launching a new campaign to seek out stories from our community on the impact of skateboarding and need a form that has upload capability for kids to include photos and videos and I have a few questions... 1) are your forms mobile friendly? 2) is there a max MB upload amount? and 3) Do you offer discounted NPO pricing?  I look forward to hearing back from you! Thank you. 

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    Vincent
    Answered on June 19, 2019 at 07:00 PM

    1) are your forms mobile friendly? 

    Yes, all created forms are now mobile friendly or mobile responsive. 

    2) is there a max MB upload amount? 

    Yes, we have File Upload Size Limit. You can find out more on this link: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit

    3) Do you offer discounted NPO pricing?

    Yes, you can get a 50% discount if you're a non-profit organization. You need to create a Jotform account and apply on this link: https://www.jotform.com/nonprofit/pricing/

    In the future, please ask one question per thread. In this way, we can better assist you and we can avoid confusion. 

  • Profile Image
    Angela Rhodehamel  
    Answered on June 19, 2019 at 08:43 PM
    Thanks for the response,
    where are the files stored? Would we need to set up a Dropbox or can it be directed to a Google Drive?
    Can it be set up so that I would receive a notification if anybody were to submit a form?
    ...
  • Profile Image
    Kevin
    Answered on June 20, 2019 at 02:51 AM

    Since your last questions are related to different topics, I have moved them to another threads, this is in order to assist you better and avoid confusion while discussing multiple matters in a single thread. 

    You can find them here: 

    https://www.jotform.com/answers/1863645

    https://www.jotform.com/answers/1863646 

    I hope this helps. 

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    tonyhawkfoundation
    Answered on June 26, 2019 at 04:43 PM
    I applied for the 50% off discount using the link a few days back but never received an email with the discount and instructions. Please advise on status, thank you.
    ...
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    Vincent
    Answered on June 26, 2019 at 06:00 PM

    Your account is still on free user status.

    Did you fill up the form completely and upload the needed document and then click the Submit button?

    1561586291vcx3636.png

    Could you please try it again and make sure that you put the correct Jotform Username and Email address?

    Here's the link: https://www.jotform.com/nonprofit/pricing/

    Thank you.

  • Profile Image
    tonyhawkfoundation
    Answered on June 26, 2019 at 06:43 PM
    Oh, and one more question, I just created a Jotform primarily for the upload feature / compatible with mobile. Just tried to do a test upload and it won’t allow me to upload MOVs or MP4s. Is there a workaround for .MOV files as that’s the main reason we need to create a submission form. Thank you.
    ...
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    tonyhawkfoundation
    Answered on June 26, 2019 at 06:43 PM
    Yes, I filled everything out, attached the 990 form, pressed submit, and received an acknowledgement/success page. Please let me know what the issue could be.
    Also, disregard the email re: .MOV and .MP4 files - I added those extensions to the permitted file types in the advanced settings.
    Thanks,
    Angela
    ...
  • Profile Image
    jherwin
    Answered on June 26, 2019 at 09:16 PM

    Hello Angela - Upon checking, your application to non-profit discount is now approved. Kindly check your account and your billing page to confirm if you have a 50% discount on all of our subscriptions.

    Guide: How-to-Upgrade-My-Account