- SalemPersonnelAsked on February 27, 2013 at 07:02 PM
I just recently embedded some forms into my wordpress site. Unknowingly to me, this interupted our email notification system. We found out we had received many applications when people kept asking us if they has gotten their applications. Is this a common issue? How do I fix this?
- JotForm SupportWelvinAnswered on February 27, 2013 at 11:40 PM
Are you using a plugin for the email notification system of the same time using the Jotform plugin for wordpress?
Please try embedding your form using our iframe method: How to get your Form's Iframe Code.
- JotForm SupportWelvinAnswered on February 27, 2013 at 11:43 PM
By the way, your email address is landed into our bounce list.
Result: email@example.com is IN the bounce list
Reason(s) : 5.1.0 - Unknown address error 550-'No Such User Here'
I think this is the reason why you haven't recieved any applications from your form. I have it removed from the list so everything will be now working fine again.
Please kindly check this guide for more information and solution to prevent this from happening again: How to setup email alerts to prevent "emails not being received" issues.