Jotform analytics is not working

  • Shen
    Asked on June 19, 2019 at 6:12 PM

    Hi there,

    Jotform analytics isn't working. Please help fix it for my account missfrizzle

     

    I've tried clearing cache and using it in incognito. 

     

    Thanks,

    Shen

    Jotform Thread 1863293 Screenshot
    Page URL: https://www.jotform.com/analytics/
  • jherwin
    Replied on June 19, 2019 at 11:39 PM

    The form analytics works well with google chrome, firefox and edge browser. Please try to reset your browser cache and cookies and see if that will fix the issue on your end.

    Guide: Clear your web browser's cache, cookies, and history

    If the issue persists, please try to reset your network and get a new IP address. Please use this webpage to check and see if your IP address has changed: https://ip8.com/

    Note: Before you access the form analytics, make sure your account is logged in.

    Please give it a try and let us know how it goes.