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    Broken links for Uploaded files: XML and AccessDenied errors

    Asked by jeanettebmz on February 27, 2013 at 07:54 PM

    Answered by rvannatta on February 27, 2013 at 06:06 PM

     

    We are starting to see a lot of these errors. Here is one example:
    http://www.jotform.co/uploads/rvannatta/11284728269/227056074458393253/DAV439GR03BPO.xls
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
     <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>45C11D45A6927FF8</RequestId>
     <HostId>
    G7ATThyCn0se1jBpNE+1ubYDyJ0L+A/bbxgOqwfXKJbpTXKMv4wmZev4mrq3EXvH
    </HostId>
    </Error>
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    JotForm Support

    Answered by liyam on February 28, 2013 at 08:51 AM

    Hello Jeanette.  Upon checking the submissions page, this was a submission when we were having issues with spaces on files uploaded.

    Here's the correct download link for this: 
    http://s3.amazonaws.com/jufs/rvannatta/11284728269/227056074458393253/DAV439GR03 BPO.xls

    Note: There's a space in between 3 and BPO.

    Just let me know if there's anything else.

    Thanks.