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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Form will not email to me

    Asked by gregoryirby on February 27, 2013 at 10:48 PM

    My form notification is not working.

    Page URL:
    http://smithco-hvac.com/contact.htm

  • Profile Image
    JotForm Support

    Answered by ardy0689 on February 28, 2013 at 12:36 AM

    Hello there, thanks for posting your concerns here.

    Upon checking with your forms, one of the 2 email addresses is in our bounce list with this message:

    gdirby@comcast.net is IN the bounce list 

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta13.westchester.pa.mail.=
    comcast.net comcast 199.255.193.132 Comcast block for spam.  Please see htt=
    p://postmaster.comcast.net/smtp-error-codes.php#BL000000'

     

    From the message in our bouncelist system, it seems that Comcast is blocking our IP address. As long as our IP address is blocked, our system can not pass notifications on the email stated. Please have Comcast unblock as or remove our IPs from their blacklist. We have already removed your email from our bounce list. The only thing left is for them to unblock us.

    You can refer to this guide for further information on Whitelisting JotMails IP Addresses.

    Please let us know if you need further assistance. Thank You!