Our form is showing On Desktop, but not On mobile

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    simplycarpetclean
    Asked on June 20, 2019 at 07:10 AM

    Our form is working on desktop computers, but is not showing up on mobile devices?



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    Girish
    Answered on June 20, 2019 at 07:20 AM

    I checked your website and could see that the form is embedded in the link below:

    http://aberdeencarpetclean.co.uk/carpet-cleaning-stain-removal-1.html

    I checked this link on both desktop and mobile and I was able to view the form. Please confirm then link and see if you are unable to view the form from your end.

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    simplycarpetclean
    Answered on June 20, 2019 at 07:22 AM

    Sorry, page is http://aberdeencarpetclean.co.uk/local-carpet-cleaning-service.html

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    Girish
    Answered on June 20, 2019 at 07:33 AM

    Hello,

    I am unable to view the form on this shared URL both on the desktop and mobile. I would request you to please embed your form on your web page using the iFrame code. Once done, please check if you are able to view the form correctly and let us know.

    Related Guide: Getting-the-Form-iFrame-Code 

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    simplycarpetclean
    Answered on June 20, 2019 at 07:35 AM

    I have updated it with the iframe...but it now cuts off part of the button?

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    Jonathan
    Answered on June 20, 2019 at 07:47 AM

    We apologize for any inconvenience caused. I checked your form embedded on your website, and I can see your form fully just fine.

    1561031265zzz 2019-06-20 14.45.37.png


    It could be a temporary glitch, but can you please check again using your browser.

    Let us know if issue persist


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    simplycarpetclean
    Answered on June 20, 2019 at 07:51 AM

    Thanks, but the issues are on mobile devices. Desktop and laptop are all okay.

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    Jonathan
    Answered on June 20, 2019 at 07:56 AM

    I apologize for the mistake. I just checked on mobile and I was able to see the issue also.

    Let me check for the quick resolution. I will be back shortly.

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    Jonathan
    Answered on June 20, 2019 at 08:33 AM

    I have added the CSS codes on your form 

    @media screen and (max-width:480px){

      .form-all{padding-bottom:20px;}

    }


    Can you please check again on your mobile. It appears to be working properly now when I test on my end.

    1561033982zzz 2019-06-20 15.31.06.png


    Let us know if issue persist.