missing forms

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    TammySmithPhotography
    Asked on February 27, 2013 at 11:35 PM

    I'm getting payments but no emails and they forms aren't showing up on your site either.  HELP!!

    Here is the webpage: http://tammysmithphotography.com/payments/

     

    Thanks,

     

    Tammy

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    EltonCris
    Answered on February 28, 2013 at 04:34 AM

    Hi Tammy,

    When I check your form on my end, it displays fine. Check this screen.

    With regards to the email not being received, I can see 3 pending submissions/incomplete payments on your form's submissions page. Please check those if one of them have successfully paid and then mark it as "Complete Submissions".  I would also suggest to set a sender name on your form's email notification, just in case some of them was filtered by your email spam filter. Here's how:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Set it like the image below.

    Thanks!

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    TammySmithPhotography
    Answered on February 28, 2013 at 02:32 PM
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    Welvin
    Answered on February 28, 2013 at 06:10 PM

    @Tammy,

    For some reason, your response came out empty here in our forum. Please kindly repost that by going into this thread:

    http://www.jotform.com/answers/186399-missing-forms

    Thanks