What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    missing forms

    Asked by TammySmithPhotography on February 27, 2013 at 11:35 PM

    I'm getting payments but no emails and they forms aren't showing up on your site either.  HELP!!

    Here is the webpage: http://tammysmithphotography.com/payments/





    Page URL:

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    JotForm Support

    Answered by EltonCris on February 28, 2013 at 04:34 AM

    Hi Tammy,

    When I check your form on my end, it displays fine. Check this screen.

    With regards to the email not being received, I can see 3 pending submissions/incomplete payments on your form's submissions page. Please check those if one of them have successfully paid and then mark it as "Complete Submissions".  I would also suggest to set a sender name on your form's email notification, just in case some of them was filtered by your email spam filter. Here's how:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Set it like the image below.


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    Answered by TammySmithPhotography on February 28, 2013 at 02:32 PM
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    JotForm Support

    Answered by Welvin on February 28, 2013 at 06:10 PM


    For some reason, your response came out empty here in our forum. Please kindly repost that by going into this thread: