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    https://www.jotform.us/ displays security error warning

    Asked by Anna Woodlock on February 28, 2013 at 02:47 AM

    I've added a form template to a client's Facebook page and for several days now have been getting the same error. Essentially it's an issue regarding a secure connection. Keeps saying the connection is not trusted and/or the identity of the website cannot be verified.

    I've tracked the clicks and we've had several click-thrus to the form but only three submissions. Leads me to believe many people are experiencing the same issues - not just me.

    Any advice/help is greatly appreciated.

    Page URL:
    https://www.facebook.com/CarillonLubbock/app_190322544333196

    Screenshot
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    JotForm Support

    Answered by EltonCris on February 28, 2013 at 05:43 AM

    Hi Anna,

    Please change your form URL from https://www to https://secure this should help. Example:

    https://secure.jotform.us/form/xxxxxxxxxxx

    Let me also address this issue to our technical team so they can check the security issue on https://www. Thanks!

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    Answered by Anna Woodlock on February 28, 2013 at 12:42 PM

    That seemed to have work.

    Thank you,

    Anna