- Anna WoodlockAsked on February 28, 2013 at 02:47 AM
I've added a form template to a client's Facebook page and for several days now have been getting the same error. Essentially it's an issue regarding a secure connection. Keeps saying the connection is not trusted and/or the identity of the website cannot be verified.
I've tracked the clicks and we've had several click-thrus to the form but only three submissions. Leads me to believe many people are experiencing the same issues - not just me.
Any advice/help is greatly appreciated.
- JotForm SupportEltonCrisAnswered on February 28, 2013 at 05:43 AM
Please change your form URL from https://www to https://secure this should help. Example:
Let me also address this issue to our technical team so they can check the security issue on https://www. Thanks!
- Anna WoodlockAnswered on February 28, 2013 at 12:42 PM
That seemed to have work.