Can multiple users(2-3) use the dashboard at once?

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    aonvbes
    Asked on June 20, 2019 at 10:29 AM

    Hello,


    Are multiple users able to access the same account to view messages within the dashboard at the same time?

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    Richie_P
    Answered on June 20, 2019 at 11:39 AM

    To clarify, are you log-in using the same account?

    You may login to the same account using different web browsers or in a different computer and view the myform dashboard.

    Please give it a try and let us know if you have further questions.


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    aonvbes
    Answered on June 20, 2019 at 04:43 PM
    Yes the account would be the same. We would like the ability to have multiple users on multiple computers viewing and replying via the myform dashboard. This is possible correct?
    Shane Robinson | Sr. Web Developer
    Aon | Voluntary Benefits & Enrollment Solutions
    897 12th Street | Hammonton, NJ 08037
    t – 609.402.5298
    shane.w.robinson@aon.com | www.aon.com
    Risk. Reinsurance. Human Resources. Empower Results®
    PTO/Remote July 15-19 / July 22-26
    ...
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    Richie_P
    Answered on June 20, 2019 at 04:51 PM

    Yes its possible to use the same account on different devices at once.

    If you have further questions, let us know.

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    aonvbes
    Answered on June 24, 2019 at 09:43 AM
    My question still stands. We have 2 different team members that need to access the dashboard and reply to multiple users who submit forms/questions. Is it possible to have 2 people using the same dashboard with a silver plan and reply to the email addresses?
    Shane Robinson | Sr. Web Developer
    Aon | Voluntary Benefits & Enrollment Solutions
    897 12th Street | Hammonton, NJ 08037
    t – 609.402.5298
    shane.w.robinson@aon.com | www.aon.com
    Risk. Reinsurance. Human Resources. Empower Results®
    PTO/Remote July 15-19 / July 22-26
    ...
  • Profile Image
    Richie_P
    Answered on June 24, 2019 at 11:10 AM

    To clarify, do you want to give access to two different team members to your silver account so that they can reply to emails in the dashboard?

    Yes, they may use the same account on different browsers at the same time.

    Please give it a try and let us know if you need further assistance.

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    aonvbes
    Answered on August 19, 2019 at 11:55 AM

    Richie. We are having issues with emails not being received while users are saying they filled out our form. Please see attached.  Nicole Hartigan emailed us and she received the Auoresponder. When we look within the system, Nicole is nowhere to be found within the submissions or the inbox. Please assist. 1566230090Screen Shot 2019-08-19 at 9.39
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    Richie_P
    Answered on August 19, 2019 at 12:36 PM

    I have moved your question to a new thread to assist you better.

    Kindly follow this link:https://www.jotform.com/answers/1931758