Email notifications not being received

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    SimonKentonCouncil
    Asked on June 20, 2019 at 11:55 AM

    Recently, I've stopped receiving the email notifications that someone has made an online donation. I'm set up to receive them. I've noticed it for two different forms so far, so I'm assuming it's all of them. Can you tell me what's changed recently (today) for this to happen?


    Thanks

    Natalie McEntee

  • Profile Image
    Vincent
    Answered on June 20, 2019 at 01:43 PM

    I checked your account and you have multiple donation forms. Could you please provide the form ID or form link so we can check it further?

    You can find the form ID or form URL by following this guide: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    We'll wait for your reply. Thank you.