Hipaa forms not allowing Emails if PDF attachemnt is set

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    ManchesterFire
    Asked on June 20, 2019 at 02:16 PM

    I have clicked on the PDF attachment on the email settings and provided a strong password.  no emails being sent when that is set.  if I remove the PDF attachment it sends and email with no problem.


    I found a few forum links that talked about this and they all ended with the problem should be fixed now.  but I am still having issues.

    https://hipaa.jotform.com/ManchesterFire/SafeStationIntake


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    Richie
    Answered on June 20, 2019 at 03:31 PM

    I have tested a cloned version of your form using our HIPAA account and I can't seem to replicate the issue at my end.


    Kindly try to create a new notification email and test the form again.

    Please give it a try and let us know if the issue still remains.