SMTP Settings:unable to receive the notification emails

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    c.akil.lee
    Asked on June 20, 2019 at 03:48 PM

    I configured a form to use my SMTP server. I receive the autoresponder email, but the sender's address in the email is noreply@jotform.com. I never receive the submission email. The form is "WeDo Weddings & Special Events, International | Wedding Planning Request".

    Please assist with a resolution.


    Thanks!

    Chris Lee

  • Profile Image
    roneet
    Answered on June 20, 2019 at 04:37 PM

    On checking your form I found that your email notification is in place. From our server logs, I see the email notification for this submission has been sent successfully from our end.

    Try whitelisting our IP address and Domains. Have you checked the notification in your Spam folder? Since you are using your own email Id as the sender so please check the settings of your SMTP email address.

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    You may also check the email logs in your profile:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    You may try configuring the default Jotform emails noreply@jotform.com/ noreply@formresponse.com to see if you are able to receive emails if you are switching to this.

    Looking forward to your response.

    Thanks.

  • Profile Image
    c.akil.lee
    Answered on June 20, 2019 at 07:43 PM
    Thanks for the reply. I've added all of your IP addresses to the Google
    smtp relay settings. Can you give me any other advice specific to relaying
    Jotform emails through Google SMPT Relay Service?
    Thanks.
    Chris
    ...
  • Profile Image
    roneet
    Answered on June 20, 2019 at 09:20 PM

    Please check this guide for the Google SMTP settings:

    https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP

    Thanks.