I am not receiving emails for one of my forms

Hi  

We have stopped receiving emails for one our forms.

The form name is Authority to Recruit (ECC) and the email address that the forms should be going to is hr@emcarry.com.au

When I send a test email (to the account email of scott.collins@emcarry.com.au) it comes through fine.

Can you please check and advise.

Scott Collins

Emerald Carrying Company

Could you please check your spam folder? Our mail logs shows that notifications are being sent to the recipient:

Can we do a real submission in your form in order to test it?

Hi
Yes please
Scott Collins
Administration Manager
Address: 111 Freight Street, Lytton QLD 4178
Postal: PO Box 8162, Wynnum North QLD 4178
P: 07 3893 2910 | M: 0437 866 802
E: scott.collins@emcarry.com.au
[EMERALD CARRYING email signature]
...

Also, I have checked the spam folder and it is clear
Scott Collins
Administration Manager
Address: 111 Freight Street, Lytton QLD 4178
Postal: PO Box 8162, Wynnum North QLD 4178
P: 07 3893 2910 | M: 0437 866 802
E: scott.collins@emcarry.com.au
[EMERALD CARRYING email signature]
...

I have tested your form by sending a test submission. Can you please check your email inbox and see if you have received email or not?

I did check your form and form that you are using hr@emcarry.com.au as custom sender email and also set the same recipient email as well. I would suggest you to please use some other email address as recipient email and see if that solves your problem.

You may also like to check your SMTP email logs and see if the emails are being sent or not. I would also suggest you to please change the sender email to noreply@jotform.com and see if you are receiving submission emails or not.

We will wait for your response.