Not loading PDF editor

  • Andy_Apple
    Asked on June 21, 2019 at 3:53 AM

    when selecting customize pdf, just goes to blank screen.

    Jotform Thread 1865357 Screenshot
    Page URL: https://eu.jotform.com/pdf-editor/90012397143349
  • Nik_C
    Replied on June 21, 2019 at 5:51 AM

    I checked your PDF editor, but I wasn't able to replicate any issue:

    15611106222019 06 21 11 47 00 Screenshot 10

    Are you still able to replicate this issue?

    Did you try using a different browser?

    Please advise.

    Thank you!

  • Andy_Apple
    Replied on June 21, 2019 at 6:43 AM
    I have tried to down load and this is what happens
    This only started yesterday
    [cid:image001.png@01D52822.92219090]
    Warmer Home Improvements
    ww.warmerhomeimprovements.com
    Mob: 07544 477754
    [Warmer Home Improvements_Logo-page-001 (1)]
    ...
  • Richie JotForm Support
    Replied on June 21, 2019 at 8:00 AM

    May we know the version of edge you're using to open the PDF editor?

    Can you please try to use another web browser, Chrome or FireFox?

    We can't seem to view the screenshot you have shared. To post a screenshot, kindly follow this guide:-How-to-add-screenshots-images-to-questions-to-the-support-forum

    Let us know how it goes.