What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Billing Concern: Refund Request

    Asked by Adedojaa on February 28, 2013 at 09:43 AM


    I'm emailing because I'd like a refund on the payment that has just recently been taken out of my account.

    I didn't realise the money would be taken out in advanced and so I didn't unsubscribe. I don't need an extra month so is there any way it can be cancelled?

    Thank you

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    JotForm Support

    Answered by EduardoMendez on February 28, 2013 at 10:04 AM

    Hi there, 

    I have downgraded your account and refunded the payment.  You are welcome to upgrade at any time!

    Please let us know if you need further assistance!