auto responder not sending

  • daverowland
    Asked on June 21, 2019 at 10:13 AM
  • Richie JotForm Support
    Replied on June 21, 2019 at 11:24 AM

    I have checked your form and it seems you have enabled form encryption.

    Do note that  the autoresponder emails will not work when form encryption is activated.

    auto responder not sending Image 1 Screenshot 20

    Guide:https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them


    Hope this information helps.

  • daverowland
    Replied on June 25, 2019 at 10:00 AM

    Hi,

    Could I use Zapier to trigger an email within our email marketing platform? 


    thanks

    Dave

  • Richie JotForm Support
    Replied on June 25, 2019 at 10:10 AM

    Hi Dave,

    I have moved your new question to this thread: https://www.jotform.com/answers/1869315 to assist you better.

    Kindly follow the link.

    Thank you.