PayPal Checkout form: Getting "Order ID is missing" error.

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    Felisha127
    Asked on June 21, 2019 at 11:02 AM

    After completing our registration form for summer camp we ran a test to submit the form. 

    Upon hitting the "submission" button we received an error message " Order ID is missing from the submission form". 

    We made several attempts and do not know how to correct the problem or what the "order id " is. 

    Also, is there a better way to contact Jotform for quicker answers. 


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    AndrewHag
    Answered on June 21, 2019 at 12:45 PM

    I checked the form 91327297186163, but I am not able to replicate the issue. When I click on the PayPal Checkout button, it redirected to the checkout page.

    1561135479chrome_hvLfj6lBMf.png

    Could you please tell the steps to replicate the issue?

  • Profile Image
    Felisha127
    Answered on June 21, 2019 at 01:43 PM
    I duplicated the form and still having an issue.
    There seems to be a problem on Jotform's end. What is an order ID? Is there
    help for tech support?
    We've spent quite some time on the form and do not want to begin again. Is
    this the best solution you can offer????

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    EltonCris
    Answered on June 21, 2019 at 03:35 PM

    We apologize for the inconveniences caused.

    The problem could be very related to the Paypal Checkout payment field in your form.

    I checked your form in the form builder and found out the following error which seems to be the Paypal Checkout field.

    I would recommend deleting the Paypal Checkout payment field (the error seen on screenshot) then add Paypal Checkout again. If you have configured products in it, it would be added automatically.

    If you have troubles deleting the error, let us know so we can assist you here.

    Please update us how it goes. Thanks