Autoresponse emails are not sent

  • pvillanuevab
    Asked on June 21, 2019 at 4:07 PM

    Estimados tengo un caso en que una persona envío el formulario y consignó mal su correo electrónico por esta razón no puede acceder al link editable de su submisión que se puede hacer en ese caso?


    Muchas gracias

  • roneet
    Replied on June 21, 2019 at 11:38 PM

    May we know the Form URL where you are experiencing this issue?

    Are the users not able to receive the autoresponse email which has the edit link?

    You can re-trigger the emails once again by editing the submissions from your submission page by clicking on the edit link and then submit the Form once again.

    Guide: https://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms

    Hope this helps!

    Let us know if you are still experiencing the issue.

    Thanks.