My IP address is being counted on the Form View record

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    EvergreenEliteLacrosse
    Asked on June 22, 2019 at 01:01 PM

    no one can submit a form. It’s stuck in please wait. You also use my IP as a view when I’m trying to fix the issue on my wordpress page? 

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    Welvin
    Answered on June 23, 2019 at 12:18 AM

    Our apologies. Kindly check my reply to your first thread regarding the issue on submit that gets stuck on please wait. Link to the thread https://www.jotform.com/answers/1866557.

    With regards to your session that gets counted in the form views, make sure that you are using the same browser when viewing the form on your website. Viewing the form while not logged in on your account is counted. It's not based on the IP address, but to your session on the Jotform website (cookies). 

    Guide for form views here: https://www.jotform.com/help/355-Form-View-Limits-What-Is-It-All-About

    I hope that helps. Please let us know if you need further assistance.