Change my payment information from PayPal to credit card

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    Courtney Harrington
    Asked on June 22, 2019 at 05:16 PM

    I want to change the credit card used to pay my account. How can this be done?

    Thank you.

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    EltonCris
    Answered on June 23, 2019 at 02:32 AM

    Hello Courtney,

    Since you've paid through Paypal for your JotForm subscription, you can change the payment information or the credit card in your Paypal account.

    Here's the guide from Paypal: https://www.paypal.com/us/smarthelp/article/how-do-i-link,-remove,-or-change-a-credit-card-or-prepaid-card-faq1457

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    MrCourtney
    Answered on June 23, 2019 at 02:46 AM

    Unfortunately - not what I need. I don't want to change the credit card for any/all paypal purchases, just have a separate one for JotForm. This is for business purposes.


    Thanks for your help.

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    Mike_G
    Answered on June 23, 2019 at 05:48 AM

    If that is the case, I'm afraid that you would be required to cancel the Bronze Monthly subscription in your PayPal account first then upgrade again your JotForm account, this time, using your credit card.

    How-can-I-cancel-my-PayPal-subscription

    How-to-upgrade-my-account

    Feel free to ask us anytime if you have other questions or concerns.

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    MrCourtney
    Answered on June 23, 2019 at 07:14 AM

    If I cancel my account and then upgrade again - what happens to the multiple forms I have in use right now?

    Thanks.

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    Victoria_K
    Answered on June 23, 2019 at 08:56 AM

    All your forms and data will be kept active during subscription switch. But, we recommend to re-upgrade as soon as you can to avoid account overlimit status.