PayPal checkout integration

  • rtolmach
    Asked on June 23, 2019 at 11:47 AM

    Using PayPal checkout integration app. 

    Tried to add a pp account. Got the screen saying it was done, but the top box on the widget still says "Connecting" with a rotating circle. If I refresh the page or leave and return, that field says, "Connect with PayPal"


    Tried several times. Yesterday and today. No luck.


    Please see screen grab. 

    BTW, the same paypal account  works fine on another jotform form we created a week ago.

    Thanks!

    Jotform Thread 1866994 Screenshot
  • Kiran Support Team Lead
    Replied on June 23, 2019 at 11:57 PM

    I have tried connecting to my PayPal account to the cloned version of your JotForm and I was able to connect it without any issue.

    156134807524062019 090607 Screenshot 10

    I have now cleared form caches for your account. We request you to try logging into a private/incognito window or a separate browser to see if you are able to connect to PayPal account. Please get back to us if you need any further assistance. We will be happy to help.