I am getting a message that the system cannot send me an email but my email address is correct

Hello,

Every time I log in it says you are unable to email me but my email address is correct. 

Hi there,

Our apologies. I cannot recall this type of message for accounts. I think you are referring to the bounce email. Kindly send us a screenshot of the message, so we can check that for you.

To send us a screenshot, you need to follow our steps in the guide below:

https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

Correct it is the bounce email

You might need to remove your email from bounce list, here is how: How-to-Remove-Your-Email-Address-from-Bounce-List

Also, please review the article I'm linking below to prevent email bouncing issues: 

How-to-Prevent-Email-Bouncing-Related-Issues