I am getting a message that the system cannot send me an email but my email address is correct

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    Asked on June 23, 2019 at 01:34 PM


    Every time I log in it says you are unable to email me but my email address is correct. 

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    Answered on June 24, 2019 at 01:10 AM

    Hi there,

    Our apologies. I cannot recall this type of message for accounts. I think you are referring to the bounce email. Kindly send us a screenshot of the message, so we can check that for you.

    To send us a screenshot, you need to follow our steps in the guide below:


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    Answered on June 24, 2019 at 02:30 AM

    Correct it is the bounce email

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    Answered on June 24, 2019 at 05:26 AM

    You might need to remove your email from bounce list, here is how: How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, please review the article I'm linking below to prevent email bouncing issues: