Mobile forms: Error displaying when loading the form offline

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    Asked on June 23, 2019 at 01:55 PM

    When i access 1 of my offline forms it comes up with the error loading page (below).

    I am the administrator of the account and the offline form has been selected correctly.  All assignee's as far as i know can access the form offline

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    Answered on June 24, 2019 at 01:25 AM

    We are sorry that you are experiencing the issue with one of the forms. As I tested the Jotform mobile forms app, the offline forms feature seems to be working fine. Could you try unchecking the form in the offline forms and then select again while you are online from the mobile app to let the form sync again? Let us know the result so that we can check it further. We will be happy to help.