Banned email: when I went to log in you notified me that my email address was now banned and asked me for a new email address to change to.

  • johnnydiablo
    Asked on June 23, 2019 at 4:18 PM
  • Jed_C
    Replied on June 24, 2019 at 1:48 AM

    We apologize for the inconvenience.

    Upon checking, I can see that your account is now active (johnnydiablo). If you are referring to a different email, please let us know so we can check.

  • johnnydiablo
    Replied on June 24, 2019 at 2:43 AM
    It’s active only because I changed the email address it said was black
    listed. I would rather have not changed it but I was scared that I would
    lose any incoming messages. You never explained why that happened. What’s
    going on?
    ...
  • Jed_C
    Replied on June 24, 2019 at 3:55 AM

    We apologize for the inconvenience.

    I no longer see the error so I'm not sure what issue you encountered. I suspect that you had a form that was tagged as a phishing form or it could be your IP that was black listed.

    In case this happens again, please get a screenshot of the error and send it to us by following this guide https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum.