Submission emails are not being received in form.

Good afternoon,

We have found that a form submitted on Friday https://form.jotform.co/ProvidenceProperty/clirefforppg was not sent through to us.

Since then, we have received some.

How do we know that there is not more forms being submitted across all of our forms and not notifying us?

This has happened previously.

It is concerning.

I am sorry for the trouble caused to you. I did check your form's notification email alert and did not find any issue with that. You seems to have added 4 recipient email addresses. Are you not receiving submission emails in any of the email addresses?

I did check our email logs and found that submission emails are being sent successfully. Please check the logs below:

[2019-06-23 23:09:51] Submission #4371549908206865876 Form #71831337806862 SENT to referrals@providenceproperty.com.au,simon@providenceproperty.com.au,lynton@providenceproperty.com.au,jay@providenceproperty.com.au from noreply@jotform.com, via SENDMAIL 

[2019-06-21 02:31:54] Submission #4369079146839448935 Form #71831337806862 SENT to referrals@providenceproperty.com.au,simon@providenceproperty.com.au,lynton@providenceproperty.com.au,jay@providenceproperty.com.au from noreply@jotform.com, via SENDMAIL 

[2019-06-21 01:45:35] Submission #4369051352224378443 Form #71831337806862 SENT to referrals@providenceproperty.com.au,simon@providenceproperty.com.au,lynton@providenceproperty.com.au,jay@providenceproperty.com.au from noreply@jotform.com, via SENDMAIL 

Have you checked your SPAM folder already? Please check your SPAM folder and see if the emails ended up there. I would also suggest you to please speak to your email service provider and ask them to whitelist our domain names and IP addresses to ensure the delivery of emails. The following guide should help you grab the list of domain names and IP addresses which needs to be whitelisted: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains 

Please note that you can also use your own email address with SMTP settings to send submission emails. The following guide should help you how to setup SMTP in form: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

Hope this helps.

Do get back to us if you have any questions.

Good morning,
Thank you for coming back to me.
I have checked all mailboxes that the notification email should go to and none of them received the email. Only 1 email notification went out on 21/6 and that was for a different referral. 2 were received on that day.
I am not sure what has happened here.
Regards,
[Providence]
TARRYN HICKS
RESEARCH, OPERATIONS AND CUSTOMER EXPERIENCE MANAGER
PROVIDENCE PROPERTY GROUP
Head Office: Level 24, Three International Towers, 300 Barangaroo Ave, Sydney NSW 2000
Melbourne Office; Brisbane Office; Perth Office
PO Box R1955, Royal Exchange, NSW, 1225
M: 0403 262 473 | T: 1300 25 25 50
tarryn@providenceproperty.com.au
providenceproperty.com.au
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This communication is intended only for the person to whom it is addressed and may contain copyright, confidential and/or legally privileged material.
It is supplied for the information of the addressee only. Any review, retransmission, dissemination, reliance on, or other use of this communication by
persons other than the intended recipient is prohibited without the approval of Providence Property Group Pty. Ltd. If you are not the intended recipient,
please notify the sender at Providence Property immediately by return email and delete all copies of this message.
...

I checked that form and the notification is configured correctly. I also reviewed our mail logs and found that all submissions were successfully sent to the recipients listed in the notification. The emails are also not on our bounce list so you should not be having trouble receiving emails from jotform.

Please check this guide for a possible reason why you're not receiving an email notification.

Guide: Why-Am-I-Not-Receiving-Email-Notifications

Please whitelist jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully.

- Whitelisting-JotForm-IP-Addresses-and-Domains