Cannot open the images I received in the app.

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    Yunus 
    Asked on June 24, 2019 at 07:21 AM

    Whenever the form is submitted i do receive it in the app, but i cant open images. It shows a “whoops” message. 

    I tried multiple forms but always i get this. 

     

    What is the fix for this?

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    Jed_C
    Answered on June 24, 2019 at 10:07 AM

    We apologize for the inconvenience.

    Kindly share to us a sample link you are trying to open that shows an error and we'll take a look.

    Looking forward for your response. 

  • Profile Image
    Yunus 
    Answered on June 24, 2019 at 10:43 AM
    Hi,
    Here is one:
    https://www.jotform.com/uploads/schalkgsm/91702597267365/4371841410676958767/4371841410676958767_base64_54.png
    Here’s another:
    https://www.jotform.com/uploads/schalkgsm/91702597267365/4371841410676958767/4371841410676958767_signature_64.png
    Met vriendelijke groet,
    Yunus
    Op 24 jun. 2019 om 16:07 heeft JotForm > het volgende geschreven:
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by Jed_C
    We apologize for the inconvenience.
    Kindly share to us a sample link you are trying to open that shows an error and we'll take a look.
    Looking forward for your response.
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  • Profile Image
    ashwin_d
    Answered on June 24, 2019 at 11:58 AM

    The URL you have share is for account with username "schalkgsm". This account has "Require log-in to view uploaded files." privacy setting enabled. This privacy setting requires you to be logged in to JotForm account and only then you will be able to view the uploaded files.

    Please sign in to "schalkgsm" account and then you will be able to access the uploaded file withURL.

    Hope this helps. Do try it our and get back to us if you have any questions.