How to check submission email error logs from failed form submissions?

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    john mullee 
    Asked on June 24, 2019 at 07:24 AM

    we have a simple form to get basic info from new/existing clients.

    Sometimes they contact us and their form data is not in weebly, no sign of anything.

    Is it possible to get logs of failed attempts, or reasons why data was rejected ?

    thank in advance.

     

     

     

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    ashwin_d
    Answered on June 24, 2019 at 10:13 AM

    I am sorry for the trouble caused to you. With which form you are having this issue with? I did check the webpage URL which you have shared and the embedded form is not a JotForm. 

    I am also not able to locate your account as well. What is your JotForm account username or the email address you have used in your account profile? I am unable to find any details with your email address john.mul***@franchise******.com

    Alternatively you can also let us know any of your form ID or form URL and we will trace your account.

    We will wait for your response.

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    ashwin_d
    Answered on June 24, 2019 at 10:14 AM

    You may like to take a look at the following guide on how to check your account email history: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History


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    john_m 
    Answered on June 24, 2019 at 10:21 AM

    I might be mistaken. Would it be possible to remove the url and password in my first post ? (wasn't expecting public publishing), thanks

    j

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    ashwin_d
    Answered on June 24, 2019 at 11:32 AM

    Upon your request, I have removed your email address, password and URL from your post.