What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    data has been deleted due to removed option

    Asked by ycc2006 on February 28, 2013 at 02:17 PM

    what happened to my information?

    i needed to remove an option because we are closer to our event, but didn't realize it would make all the data that had been collected so far for that question would disappear...

    i have to have that info... how can i retrieve it?

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    JotForm Support

    Answered by Mike_T on February 28, 2013 at 03:23 PM

    I am very sorry to inform yu, but we can not simply restore the data. Please use received form Email Notifications to access the needed data.

    We have a form cloning feature that can be used for adjustments and backups. Also, you can download your submissions data from time to time.

    Please feel free to contact us if you need any further assistance.