Form is charging tax.

  • FerndaleCruise
    Asked on June 24, 2019 at 10:00 AM

    My form is charging one cent for tax. It is not to charge any taxes. How do I remove the tax fee?

    Jotform Thread 1867672 Screenshot
  • Richie JotForm Support
    Replied on June 24, 2019 at 11:27 AM

    I have checked your form and it seems you're using the user defined amount.

    Tested a cloned version of your form and there is not tax to be found  when the form is submitted.

    Form is charging tax Screenshot 20

    Can you please try to disable the Sales Tax option on your PayPal account?

    Please give it a try and let us know if the issue still remains.