Forms not working properly on mobile

  • Profile Image
    jlukianenko
    Asked on June 24, 2019 at 10:21 AM

    Hi

    Here is the form url that was requested in your previous email ->

    https://form.jotform.com/70394164492157

    I will also include a screenshot I took on my phone when testing the online form. I have more to

    share, however, your form does not allow for multiple uploads and the email you used to answer

    is a no-reply address. The payment link you reach at the end of the form works on the computer,

    but not the phone. The questions for property type, employment information, and preferred

    roommate type all have answers choices that are not selectable.

    Page URL:
    uagalveston.com

    Screenshot
  • Profile Image
    BDAVID
    Answered on June 24, 2019 at 12:18 PM

    We would be glad to assist you with this, to fix this issue:1561391429issueone.png

    Please try injecting the following CSS code: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    @media only screen and (max-width: 480px) {

    .form-multiple-column[data-columncount="5"], .form-checkbox-item {

        width: 100% !important;

    }

    }


    In regards to the unselectable fields, that code should make them selectable too:

    1561392620selectable.png

    1561393050selectable_001.png

    Let us know if you need more help.