PDF editor: blank page when opened with Internet Explorer

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    OEYC
    Asked on June 24, 2019 at 10:35 AM

    'Download PDF' from form submissions is displaying a blank page in Internet Explorer. Browser tab shows PDF Editor but no content. This is also the case for 'Customize PDF'. Working fine in Chrome and Firefox.

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    AndrewHag
    Answered on June 24, 2019 at 11:58 AM

    Are you trying to download the submission from the notification email or from the submission page? I tried to download a PDF of my test submission using IE. But, I am not able to replicate the issue. Could you please share the URL of the form?

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    OEYC
    Answered on June 25, 2019 at 04:21 AM

    I'm trying to download the pdf from the submission page. https://eu.jotform.com/submissions/82734080794362.

    Form URL https://form.jotformeu.com/82734080794362

    - but there are 2 other forms on this account & I have the same issue.

    Alison

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    AndrewHag
    Answered on June 25, 2019 at 04:28 AM

    It is possible that older versions of Internet Explorer may not work as expected. You may consider using Latest versions of Google Chrome or Mozilla Firefox.

    Can you please let me know your Internet Explorer Version and OS?

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    Richie_P
    Answered on June 25, 2019 at 08:58 AM

    I was able to replicate the issue at my end using IE 11.55.

    I have escalated this issue to our developers for further investigation.

    We will keep you posted via this thread once updates are available.


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    OEYC
    Answered on June 25, 2019 at 11:00 AM

    Thanks... is there any chance you could reply to alison.bellerby@hertsforlearning.co.uk please, as well as the account email address?

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    Richie_P
    Answered on June 25, 2019 at 11:20 AM

    You may send the link to this thread https://www.jotform.com/answers/1867730 to your colleagues, so that they can check the thread when updates are available.



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    utku
    Answered on July 24, 2019 at 09:02 AM

    Hi @OEYC,

    Sorry for my late reply. We made an update for Internet Explorer compatibility. I have tested your form by using Internet Explorer 11 and I was able to download the generated PDF.

    If you need further help, please inform us.
    Thanks.