How to restore a deleted submission?

  • SCClientServices
    Asked on June 24, 2019 at 1:29 PM

    Hi,

    I accidentally deleted a form that I would like to restore.  Unfortunately, both of the Admin's for the account are out of the office.  Would it be possible to have Jotform restore the application for a particular client?

    The application came in Friday at 15:29.


    Thank you

  • Ivaylo JotForm Support
    Replied on June 24, 2019 at 3:09 PM

    I assume that you want to restore a submission. You can not restore a submission, but you can retrieve some of the data of this submission. You should go to the Settings of your account and then in the History tab. Then you should look for your particular submission e-mail and click on small arrow next to the e-mail. You can check this walkthrough:

    https://eu.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

  • SCClientServices
    Replied on June 24, 2019 at 3:39 PM

    I tried doing that.  There is no information using that criteria:

    1561405133Jotform Screenshot 10

  • Ivaylo JotForm Support
    Replied on June 24, 2019 at 5:05 PM

    Are you looking in the SCClientServices account? There are no forms and submissions in this account. I have checked the account of the form with id: 81935420583156. It is under the noriegajimmy account. There are a few e-mails in the history from Friday. You should login and check this account.