over quota problem

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    lovehockeyireland
    Asked on June 24, 2019 at 04:16 PM

    Hey guys i have a form and my monthly submissions we running out so i upgraded. But my customers still coundn't submit anymore. I sent a message to you on facebook and i got this response:


    Storage subscriptions only allow for increased submission storage, they do not allow for more monthly subscriptions. If you'd like a refund for that subscription and to upgrade further, contact our support via the following form and we will be happy to help:

    https://www.jotform.com/contact


    I thought the upgrade i did gave me more submission storage. Please can you refund this subscription.


    Thanks


    Stephen