Invisible login button on Android app

  • AlexVann
    Asked on June 25, 2019 at 3:29 AM

    Hiya

    I've downloaded the app successfully on ipad was able to use my existing log in details. I don't have that option on the android mobile phone app. Can you help me please?

  • gokce
    Replied on June 25, 2019 at 4:01 AM

    Hello,

    When you first open the app you see the 'sign up' page; however, there is a 'login button' on the bottom right as shown below.

    Invisible login button on Android app Image 10

    Please feel free to contact us if you have further questions! 

  • AlexVann
    Replied on June 25, 2019 at 6:59 AM

    I have communicated with JotForm Alex.
    ………..
    Hello.
    Further to my last enquiry and your response where you signposted me to the Jotform App screen, and the area where I can Login to my account from my mobile phone.
    Please see attached Screenshot, clearly showing that the Jotform App for Android is not giving me the option to login to my Jotform Account.
    I understand this is a new service delivery, but question if it is accessible with my Android Phone?
    PLEASE ADVISE.
    Best, Alex Vann
    …………..
    Kate

    Catherine Sweetman MA • Director
    Social Impact Research
    p. 01902 218329








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  • AlexVann
    Replied on June 25, 2019 at 7:43 AM

    ALEX, I THINK I KNOW WHAT THE PROBLEM MAY BE:
    I have been looking at the JotForm App on my iPhone. I can log in to your account.
    The email address for your account is now: info@socialimpactresearch.com
    If you input the said into the first screen, it will take you to a second asking for your Login (AlexVann) and Password (as usual)
    If you look at it again, and be sure to input the account email address (as said).
    I have looked at the form design, and used a blur effect on the background. That solves the problem of not being able to see the intro page text when using on the mobile - but you need to go through the form on the mobile so you can see the look and feel of it still suits what is needed. I think it does, but we can try a different effect if you think it doesn’t?
    Best,
    Kate

    Catherine Sweetman MA • Director
    Social Impact Research
    p. 01902 218329








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  • AlexVann
    Replied on June 25, 2019 at 8:10 AM

    1561463326Screenshot 20190625 090752 Screenshot 10

    no option on my phone for existing customers to log on



  • Girish JotForm Support
    Replied on June 25, 2019 at 8:41 AM

    Hello Alex,

    I can see that you have opened two other threads related to this same issue. Let's follow up the issue on one thread only to avoid confusion. 

    I can see that my colleague has responded to your query in your thread link shown below. Please check and provide your response in the thread link below, so that we could escalate this issue accordingly:

    https://www.jotform.com/answers/1869123