What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how do I change payment method

    Asked by fstc on February 28, 2013 at 06:44 PM
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    JotForm Support

    Answered by EltonCris on February 28, 2013 at 09:49 PM

    Hi there,

    Thanks for your message.

    Since you've paid directly via Paypal, the only way to switch into other payment method is to cancel your current subscription. To do that, please follow these steps:

    1. Log in to your PayPal account
    2. Find the latest payment you have made to Jotform
    3. Click on the subscription number for that transaction
    4. Click on the "Cancel Subscription" button.

    You can also visit  this page for a more detailed explanation on how to cancel a Paypal subscription.

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    After that, please use this URL to re-upgrade to Premium and choose the payment method you'd prefer. http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=fstc

    Let us know if you have further questions. Thanks!