Jotform Mobile Forms App:Unable to view the Login icon in the Sign Up page

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    AlexVann
    Asked on June 25, 2019 at 06:27 AM

    Hello. 

    Further to my last enquiry and your response where you signposted me to the Jotform App screen, and the area where I can Login to my account from my mobile phone.

    Please see attached Screenshot, clearly showing that the Jotform App for Android is not giving me the option to login to my Jotform Account.

    I understand this is a new service delivery, but question if it is accessible with my Android Phone?

    PLEASE ADVISE.

    Best, Alex Vann


    Screenshot
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    gerardw
    Answered on June 25, 2019 at 06:57 AM

    Hello Alex,

    We are sorry for the trouble caused.

    I tested this from my end by downloading a new Jotform Mobile Forms App from the Google Playstore. I was able to view the "Login" icon in the Sign Up page. Please see my screenshot below.

    1561459822Screenshot_20190625-161557.jpg

    Could you try removing the current app, and try downloading a new one from Google Playstore? If it is still not showing the Login icon on the Sign Up page, could you provide us the Android version that your phone is currently running on.

    We'll need a few additional details before we can escalate this issue.