What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Notification are defaulting to the account holder and not the email address I enter for someone else

    Asked by altviewgraphics on February 28, 2013 at 07:20 PM

    I set up forms for clients.  I insert their email address for notifications and it continues to default to my email.

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    Answered by glennlee on February 28, 2013 at 07:34 PM

    Hi there,

    Have you tried to test submission in actual website or preview? If not please do so , test email is for account holder's email only. 

    Thanks, If you need further assistance please let us know.

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    Answered by altviewgraphics on February 28, 2013 at 07:54 PM

    Thanks for your quick response.  I have only run the test email that is in the setup - where they say "Test email".  Email came to me.  I kind of thought that was what the "Test Email" was for - to see where it is supposed to go.  I must be missing something.....I will work on it.  Thanks again for your suggestions and help.

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    JotForm Support

    Answered by jonathan on February 28, 2013 at 08:34 PM

    @ altviewgraphics 

    Hi, to add clarification on my colleague's explanation;

    The Test Email button in the notification email will only send the test email message to your jotform email account -- not to the notification email recipient e-mail address setup on the form.

    You have to submit the form in actual to recieve the notification to the email account that is setup in the recipient e-mail box.

    Thanks.