Notification are defaulting to the account holder and not the email address I enter for someone else

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    Asked on February 28, 2013 at 07:20 PM

    I set up forms for clients.  I insert their email address for notifications and it continues to default to my email.

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    Answered on February 28, 2013 at 07:34 PM

    Hi there,

    Have you tried to test submission in actual website or preview? If not please do so , test email is for account holder's email only. 

    Thanks, If you need further assistance please let us know.

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    Answered on February 28, 2013 at 07:54 PM

    Thanks for your quick response.  I have only run the test email that is in the setup - where they say "Test email".  Email came to me.  I kind of thought that was what the "Test Email" was for - to see where it is supposed to go.  I must be missing something.....I will work on it.  Thanks again for your suggestions and help.

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    Answered on February 28, 2013 at 08:34 PM

    @ altviewgraphics 

    Hi, to add clarification on my colleague's explanation;

    The Test Email button in the notification email will only send the test email message to your jotform email account -- not to the notification email recipient e-mail address setup on the form.

    You have to submit the form in actual to recieve the notification to the email account that is setup in the recipient e-mail box.