When I change the selection in field, it disappears.

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    Asked on June 25, 2019 at 08:58 AM

    Also, I went ahead and changed the clear hidden field value to what you suggested and the fields occasionally continue to do the same thing. If I go through the form and select "English" and then a "therapy type" and then a "diagnosis", the field will remain. However, if I change the selection for the diagnosis to a different diagnosis, the entire field disappears again.


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    Answered on June 25, 2019 at 09:36 AM

    Good day,

    It looks like there may be a problem with your conditions. Let me check them closer, I will get back to you via this thread.

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    Answered on June 25, 2019 at 10:31 AM

    Hello again,

    I think the problem is caused by the following condition:

    It is currently built to show itself based on self value. Please exclude field #20 from DO part of a condition and check your form again.

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    Answered on June 25, 2019 at 01:30 PM

    Thank you. I did that and it's still doing the same thing. I'm not sure what else to do to resolve the issues I'm having with the form. Do you have any other solutions?

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    Answered on June 25, 2019 at 02:38 PM

    I cloned your form and it seems you still have the condition to show the "Does your child have any of the following conditions?" if the same field is filled. Please edit the condition you have added for this field and remove it from the action field list, that will solve your problem. Please check the screenshot below:


    Alternatively you can clone the following form in your account and see if it works as expected: https://form.jotform.com/91755322133957

    The following guide should help you in form cloning: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Hope this helps.

    DO get back to us if you have any questions.