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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    forms submitted, but no notification emails

    Asked by mike.lee on March 23, 2011 at 05:23 PM


    I have a form (Local/Regional Show Request Form) where someone made 7 separate submissions last night.  There is a conditional rule, which sends the email to 3 people if a certain condition is met, which was met in all 7.  However, all 3 people confirmed that only 1 of the emails has gone through (the one where venue="Providence Cancer Center").  Can you please investigate.



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    Answered by mike.lee on March 23, 2011 at 05:45 PM

    Never mind.  Just found out that it was our spam filter.

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    JotForm Support

    Answered by liyam on March 24, 2011 at 12:16 AM

    It would be great if you could add to your contacts/address book the email address you're using for receiving notifications from your form to ensure that it will go straight to your inbox.

    Hope this helps.

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    Answered by mike.lee on March 24, 2011 at 12:45 PM

    Actually, it was Postini, not Outlook that flagged it as junk.  So I added jotform.com to the approved domains list.  Hope that works.

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    Answered by DSLinc on September 08, 2011 at 02:50 PM

    @mike.lee or Jotform support, did this work for you? We are having the same problem, but granting jotform.com permission hasn't helped.

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    JotForm Support

    Answered by NeilVicente on September 08, 2011 at 03:23 PM


    May we know the name of the form that is giving you this problem? Thanks!