Is Custom Domains available with regular accounts?

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    Tyler Kremberg 
    Asked on June 25, 2019 at 12:22 PM

    I thought we were having an issue with our custom CNAME, but we are receiving the same error if we go directly to view our forms on our url:

    https://custom.jotform2.com/gottagrooverecs/record-builder12std

    On Safari, Firefox, Chrome, we are now receiving an SSL error that

    "The certificate is only valid for the following names: *.jotform.com, jotform.com"

    We had setup a CNAME to go there. But is that jotform2.com domain no longer valid?


    Thanks!

  • Profile Image
    Alan_D
    Answered on June 25, 2019 at 01:17 PM

    The Custom Domains feature is disabled for the users who are not Enterprise recently. This is why you are getting this error. You should use Jotform Enterprise to use custom domains. 
    Also, I think the custom URLs may draw your interest.