My signature widget isn’t working

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    alexandra.scarletts
    Asked on June 25, 2019 at 04:36 PM

    Once a client signs their signature is not showing up on the form or to the email address that they signed

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    jonathan
    Answered on June 25, 2019 at 06:00 PM

    Can you please confirm first that this is your form https://www.jotform.com/form/91715484556163  that have the issue?

    I test submitted the form to test the Email and the Signature and so far everything were working as intended. I received the auto Email and the electronic signature was shown as well.

    1561499921zzz 2019-06-26 05.49.58.png

    Here is the screenshot of the auto email I received.

    1561499954zzz 2019-06-26 05.56.51.png

    1561499969zzz 2019-06-26 05.57.10.png


    Can you please test by submitting the form in actual. Using the TEST EMAIL button have different functionality. You have to submit the form in actual to see it work.

    Please let us know if issue persist.

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    alexandra.scarletts
    Answered on June 26, 2019 at 01:43 PM
    Hey there,
    It’s all of the forms actually that when the form is submitted there is a
    box w/ a ? On the inside where the signature should be.
    ...
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    jonathan
    Answered on June 26, 2019 at 03:48 PM

    We apologize for any inconvenience caused. I test submitted your form  https://www.jotform.com/form/91697330053154 and this time I was able to see the problem.

    1561578258zzz 2019-06-27 03.38.13.png

    1561578243zzz 2019-06-27 03.37.49.png


    This is not actually a glitch but part of the security option in your my account privacy settings.

    The "Require log-in to view uploaded files" in your account privacy settings must be ON.

    https://www.jotform.com/myaccount/settings

    If you uncheck(OFF) the option, the signature image will show on the autoresponder emails.


    1548138253accountsettings.png



    Can you please test this and confirm.

    Let us know if issue still persist.