We are gettin a Connection not secure error

  • MonicaSL
    Asked on June 25, 2019 at 6:01 PM

    the link to our form is giving our customers this error and they cant access our form.

    Jotform Thread 1870131 Screenshot
  • jherwin
    Replied on June 25, 2019 at 8:24 PM

    I checked your custom domain and it's no longer showing "Your Connection is not Private". Can you please check on your end and confirm?

    http://forms.ezebreezewindows.com/91757819731974

  • MonicaSL
    Replied on June 25, 2019 at 8:43 PM
    When I click on the link it goes directly to the error message again

    ...
  • jherwin
    Replied on June 25, 2019 at 8:51 PM

    Do you have an SSL certificate? If so, please note that it is not possible to use secure link or SSL(HTTPS) if you set up a custom domain for your form.
    1561510158ssl error Screenshot 10
    You can get rid of that by following this guide/video: Click to see Video