I made a form but it is not available in my list of forms

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    Goffstown
    Asked on June 25, 2019 at 09:33 PM

    i made a form, the link is active but its not in my account to edit or get the responses sent

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    Welvin
    Answered on June 26, 2019 at 01:51 AM

    Hello,

    The form is created on your other account, as you can see in the custom URL, which is goffstownvolleyballservers. You should log in to the correct account to view and edit the form. 

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    Goffstown
    Answered on June 26, 2019 at 01:43 PM
    I have logged into that account and see nothing
    ...
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    Welvin
    Answered on June 26, 2019 at 03:23 PM

    I believe you are still logged in to the Goffstown account. Please log in to the other account using your other browser or in incognito mode. The ID of the given form is 90977979330171. You can search for it with this ID.

    2019-06-27-010.png

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    Goffstown
    Answered on June 27, 2019 at 04:43 PM
    i've logged in with "goffstownvolleyballservers" reset the password and
    tried searching for 90977979330171. I'm not getting the search to work
    and can't find the form
    ...
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    Victoria_K
    Answered on June 27, 2019 at 05:41 PM

    Our apologies for the inconvenience. It looks like there may be a cache problem in your browser. Could you please login to your account goffstownvolleyballservers using incognito/private browser window or to use different browser?

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    Goffstown
    Answered on June 27, 2019 at 06:43 PM
    I tried an incognito window in chrome and through internet explorer. I can
    log into “goffstownvolleyballservers” but no forms show and the search
    doesn’t work
    ...
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    Goffstown
    Answered on June 27, 2019 at 06:43 PM
    My main issue was that I wasn’t getting the excel sheet with completed
    registrations. But it is there now. So I can’t see /edit the form, but I
    don’t have to. I see 5 completions so far in the excel sheet sent to our
    google drive. So I’m good, for this year
    ...
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    Welvin
    Answered on June 27, 2019 at 06:55 PM

    I'm confused, but if you are good now, I think that settles it.

    The other form might need some checking if you have integrated it to Google Spreadsheet. If its current sheet is no longer feeding new submissions, redoing the integration should work. So, remove the integration in the form, reload the form builder, and integrate it again.

    https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet