why am i still getting this when i have already upgraded my account?

  • Profile Image
    Asked on March 23, 2011 at 06:00 PM

    To: sfitzy@kocga.com
    Date: Wed, 23 Mar 2011 17:19:50 -0400
    From: noreply@jotform.com
    Subject: Jotform Account Almost Full

    Dear sfitzy,

    We would like to inform you that your Jotform account has already reached 10 payments per month this month. Free accounts are limited to 10 payments per month. Your forms will be automatically disabled once you reach your allocated quota.

    Upgrade your account today to continue using Jotform without any interruption; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using Jotform,

    Jotform Team
  • Profile Image
    Answered on March 23, 2011 at 06:24 PM

    Hi there,

    I just made a quick look at our database and it says that the username b2gsports is still subscribed to a free account. For verification purposes, may we ask when you made the payment, as well as your registered email address?

    We apologize for any inconvenience this has caused and thank you for using Jotform!